Delhi , 20 Dec : Starting December 26, IndiGo will issue travel vouchers worth Rs 10,000 to passengers who faced severe delays and were stranded at airports during early December flight disruptions.
These vouchers supplement the Rs 5,000–10,000 compensation already mandated by government norms.
Aviation Secretary Samir Sinha chaired a high-level review and instructed IndiGo to disburse payments to all eligible passengers on time.
Passengers who booked directly through IndiGo’s website will receive vouchers first, as their data is already with the airline.
Additionally, IndiGo must collect passenger details from travel agents and Online Travel Agencies (OTAs) to make direct payments to affected customers.
The Directorate General of Civil Aviation (DGCA) will supervise the distribution of compensation, while the Civil Aviation Ministry will monitor the process via its Air Seva grievance portal.
Refunds and OTAs
Meanwhile, IndiGo has begun issuing refunds for cancelled flights, but many passengers who booked through OTAs remain unpaid, highlighting coordination gaps between airlines and booking platforms.
MakeMyTrip processed refunds worth nearly Rs 10 crore following DGCA directions, even before receiving payments from IndiGo.
Furthermore, IndiGo Chairman Vikram Singh Mehta announced that the airline’s Board will involve external technical experts to work with management and identify the root causes of the disruptions.
He added that these experts will ensure that large-scale operational failures do not recur.
Meanwhile, the airline has fully restored operations across its network since December 8, and flights have stabilised from December 9 onwards, maintaining connectivity across destinations.
Passengers can now benefit from the voucher scheme, reflecting IndiGo’s commitment to compensating stranded travellers and restoring customer trust.
